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Technical Support

  • Q

    1. Technical Service

    A
    Our in-house experts and engineers are ready for you remedy of troubles all the time. They would be your side whenever you need to check and analysis your problems. And then they will give you our suggestions and solutions. We can optimize your existed printing machine and recommend you the right parts, update information or probably potential troubles. You can get to our service via email, live chat or telephone. Especially, English language on-line service is available. We will be glad to help you. When customers have technical questions, send an email to the technicians who will give customers the greatest technical support in 24 hours. MT Industrial has been provided the customer with technical support service system of quick response. Your praise shows you trust our past work; your suggestion and criticism drive us better. Good communicate channel, various kinds of return visit, hold customer meetings, and collect different advice, which are involved in our continual improvement.
  • Q

    2. Training Service

    A
    MT has an experienced trading team. According to the differentiated customer’s request, we will arrange comprehensive training program respectively to ensure our customer's staff can operate our printing machine very well. Every specialist who would be the teacher of our training center has adequate know-how, practices and excellent professional background. Our qualified specialists can achieve your training program at your local site or in our training center at Shanghai. MT Industrial provides both advanced technology and high quality product; MT Industrial provides professional, practical, special training service to customers. When the MT Industrial receives the training demand from the customer, we will analyzes it with customer and applicable plans according to different stage, different equipment and different needs of multi-level training requirements. At the same time, MT Industrial also formulates many series of improve skill training schemes properly for more professional training requirements, which improves greatly actual operating skill and fault handling capacity for agents to some extent.
  • Q

    3. Spare parts Service

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    We have almost all key parts of our products in stock in urgent case of your spare parts demand. So that we can deliver it within shortest reaction time whenever you need by simple and fast way. Meanwhile MT would like to recommend you to purchase our original spare parts. This would keep you profitable Spare part quality thanks to using of original parts, tested by our years of practice quickly delivery to minimize your loss as much as possible. Attracting price thanks to our professional and bulk manufacturing Uniform compatibility thanks to our standardization system. The spare parts system of MT Industrial has a professional team and plenty of spare parts stock. As a machinery equipment manufacturer, MT Industrial has achieved scientific normative management in all aspects of spare parts system like purchasing, planning, warehousing, transportation and technical support and so on. We also have obtained advanced management mode and quick regional resource allocation capability. There are some kinds of service MT Industrial provides: spare parts replacement services, emergency support services and hardware repair services, machine upgrade service. On one hand, as soon as the corporation receives the machine goes wrong, we will solve it efficiently; on the other hand, it is convenient for customers to expand the machine parts lifespan, to reduce repairmen cost and to concentrate on core business.
  • Q

    4. Service Process

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    1). The staff of commerce department deals with customers’ feedback; they will solve the non-technology questions. 2). If any staff receives technical questions from customers, they immediately contact to the international maintenance engineer, and the engineers work out solutions as soon as possible, then contact customers through email, live chat, team viewer and phone. 3). When the question can’t be solved through email, live chat, team viewer and phone. We will send engineer to field maintenance according to fact. In the meantime on the basis of service needs changes, we properly make solutions satisfactorily; we always pay serious attention to customer’s business development exactly, and provide the corresponding solution in shortest time.
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